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Shipping and Returns
IMEX Model will ship to most locations throughout the world. We reserve the right to cancel any order we feel may result in a charge back, get confiscated by customs, easily damaged in shipping, etc. Our standard shipping rate to an address located within the continental U.S. is $8.99 regardless of the order dollar amount. There may be exceptions to this and will be noted in the specifications of the product if a different amount is required. I.E., if it needs to be sent by pallet or if it requires special handling. Orders sent to any other address (including HI, AK and APO) will incur actual shipping charges.
IMEX Model typically ships most orders within one business day of receipt. Most items are shipped via Fedex or the USPS. Please allow for up to 2 weeks to receive your order. International shipments may be as long as 4 weeks.
When to contact us
When your order has been processed and shipped, you will receive an e-mail confirmation. If you have not received confirmation that your order has been processed and shipped please contact us for verification of receipt/processing of your order.
Once the order has been shipped, please do not contact IMEX Model to find out the delivery status of your order. You will receive a tracking number in your confirmation e-mail. This tracking number will also be available on the "Order History" page, under "My Account" after the order ships. Please use the tracking number to find the expected delivery date and to follow the travel progress of your order.
If you have received a shipment that is incorrect, please contact us at 352-754-8522, or send an e-mail to support. Our friendly customer support representatives will work with you to resolve the problem. The site does not have the option to return items to IMEX Model. Do not simply return or redirect the package back to IMEX without contacting us first. Packages returned to IMEX without return authorization will be rejected.
IMEX reserves the right to charge a 20% restocking fee.
If you have any questions regarding our terms or policies, please see our F.A.Q. page or visit out Contact Us page.
IMEX Model Co., Inc.
15391 Flight Path Drive
Brooksville, FL 34604